Shipping Policy

UK deliveries are fulfilled via DPD, Royal Mail, UPS or Fed Ex, depending on the service selected and your location.​

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Unless otherwise stated, all delivery times quoted are in working days only (Monday–Friday, excluding bank holidays).

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UK MAINLAND DELIVERY ONLY​

Standard Delivery costs are charged at £6.99.
Need it sooner? Upgrade to a Next Day delivery service from just £9.99.

*Some exclusions may apply

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Postage to the Scottish Highlands and other difficult areas within the UK can have a large variation, sometimes starting from £24.00.

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INTERNATIONAL AND OVER SEAS DELIVERY

International shipping is not currently available, however we are working to introduce this very soon.

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In accordance with your statutory rights, return postage costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrectly supplied.

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DISPATCH & DELIVERY INFORMATION

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At NML Armoury, we operate a working-day dispatch service, meaning parcels are dispatched Tuesday to Friday, excluding Bank Holidays.

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We aim to dispatch all orders as quickly as possible, with most orders leaving us within 24 hours. During peak periods, dispatch times may occasionally take slightly longer.

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Some orders may require additional processing time before dispatch. This includes orders that require custom work or verification such as:

• Two Tone Service applications

• Workshop service jobs or technical work

• Defence checks (e.g., UKARA verification)

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These orders will be dispatched once the required work or checks have been completed.

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COURIER DELIVERIES​

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We use third-party courier services for all deliveries. Courier deliveries typically take place Monday to Friday between approximately 7:00am and 6:00pm, excluding Bank Holidays.

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As deliveries are handled by independent courier companies, we cannot guarantee or arrange specific delivery time slots for individual orders.

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Once your order has been collected from our warehouse, you will receive a tracking email so you can monitor the progress of your delivery.

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DELIVERY DELAYS

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While most deliveries arrive within the expected timeframe, delays can occasionally occur due to circumstances outside of our control, including:

• Severe weather conditions (e.g. snow or flooding)

• Major road or motorway closures

• Courier operational delays

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Once your parcel has left the NML Armoury warehouse, the delivery process is managed by the courier. However, if any issues arise, our team will gladly assist by contacting the courier on your behalf.

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STOCK AVAILABILITY

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In the rare event that we cannot supply an item in your order, our team will attempt to contact you via phone and email to explain the situation.

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This is usually due to situations such as:

• An item being found faulty during pre-dispatch inspection

• The product not meeting our quality standards

• Unexpected stock discrepancies

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We will always work with you to resolve the issue quickly and supply the item as soon as stock becomes available where possible.

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CHECKING YOUR ORDER

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When signing for your delivery, you are confirming that the parcel has been received in acceptable condition.

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We understand that it may not always be possible to open your package immediately, therefore we allow up to 48 hours from delivery for you to notify us of:

• Missing items

• Incorrect items

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Please contact us within this timeframe so we can investigate and resolve the matter promptly.

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DELIVERY RESPONSIBILITY

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Please note that NML Armoury does not compensate for time spent waiting for deliveries, even if the courier does not arrive as expected.

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While we work hard to ensure a smooth delivery process, there are occasions where circumstances beyond our control may cause delays, such as:

• Severe weather

• Courier system or routing errors

• Operational disruptions

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If such situations occur, our team will always aim to resolve the issue as quickly as possible, and where appropriate we may also refund the postage cost in full.