NML ARMOURY RETURNS POLICY

Preparing Items for Return

If you believe your item is faulty or you wish to return anything, please contact us first before sending anything back so we can log your return and advise on next steps. Have your order number or proof of purchase ready.

Items returned without being booked in may be delayed or refused.

All returns must be securely packaged, clearly labelled with your order number, and include a note with your contact details, reason for return, and preferred outcome (refund, repair, or replacement). Items should include all original packaging, instructions, and accessories unless agreed otherwise.

Return Address:
NML Retail Ltd – Returns Dept
197-199 Barnsley Road
Cudworth
Barnsley
S72 8BU

Returning Unwanted Items

You may return unwanted items within 14 days of receipt at your own expense. Please contact us before sending anything back.

We recommend using a tracked and insured courier service, as we cannot accept responsibility for items lost or damaged in transit.

Items must be returned in as new condition and complete with all original sealed packaging and components. Returns that show signs of use or damage may be subject to a deduction from the refund or may be eligible only for a credit note.

For hygiene and safety reasons, ballistic eye protection (glasses, goggles, etc.) and lower face protection cannot be returned unless faulty. Custom or modified products (e.g., two-tone services, workshop upgrades) are non-returnable unless faulty or not as described.

Faulty or Incorrect Items

If you’ve received a faulty or incorrect item, please contact us to arrange a prepaid return label or courier collection.

We’ll inspect the item once received and contact you with the outcome.

If confirmed faulty or incorrect, we’ll repair, replace, or refund the item, and cover the return costs.

When We Receive Your Return

Once received, all items are inspected by our returns team.

Unwanted items: processed within 14 working days.
Faulty items: passed to our technicians for further inspection (may take up to 30 days during busy periods).

We’ll keep you informed throughout the process.

Faulty Items – Warranty Periods

Within 30 days: You may request a refund, repair, or replacement unless the fault is due to misuse or user error.

30 days to 6 months: We’ll repair or replace the item unless the fault is due to misuse or user error.
6–12 months: We’ll inspect and repair confirmed manufacturer faults free of charge.
If no manufacturing fault is found, a chargeable repair may be offered.
Over 12 months: Repairs may still be possible, but will be a chargeable service.

Refunds

Refunds are issued to the original payment method only.

Most refunds clear within 7 working days, but may take up to 14 days during busy periods.

Refunds will not be issued where:

The item was knowingly purchased as faulty (e.g., clearance/boneyard).
Damage was caused by user modification, misuse, or improper maintenance.
Items were altered after purchase or customised to order.
Non-faulty items were used beyond reasonable inspection.

Weapon & Equipment Terms

FPS (Feet Per Second)

FPS values are a guide only where provided. Variations may occur between production runs.

Battery Use

Only use batteries and chargers suitable for your replica.

Use of incorrect or high-voltage batteries (e.g., 11.1v LiPo on non-rated replicas) voids warranty.

User Error

We cannot accept returns or refunds for faults caused by user error.
This includes but is not limited to:

Modifying or dismantling replicas.
Using poor-quality BBs.
Dropping, misuse, or damage from debris or water.
Using incorrect charging units or lubricants.

Our technicians can often repair these issues, but this will be a chargeable service.

Free Batteries & Chargers

Many manufacturers include free basic batteries and chargers. These are not covered by warranty and cannot be returned separately.

Tools & Maintenance

Always use proper tools and techniques when maintaining your replica.
Damage caused by incorrect tools or excessive disassembly will void warranty.

Lubrication

Only use lubricants designed for airsoft equipment.

Products such as WD40, mineral oil, or abrasive compounds can cause damage and are not covered under warranty.

We aim to handle all returns, repairs, and warranty claims fairly, quickly, and professionally.

Our goal is to get you back in the field as soon as possible.

If in doubt, contact us before attempting any repairs or modifications — we’re here to help.